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Refund policy

We hope you LOVE your purchase! However, if you are not satisfied with your purchase we would like to do our best to make it right.

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  • Return requests must be emailed to us at info@cannabossdesigns.com within 5 days of your order being delivered. Please include your order number in your request.

  • Items may only be returned for store credit. 

  • To be eligible for a return, your item must be unused and in original condition and packaging.

  • A return authorization (RA#) must be given prior to shipping your order back. 

  • Return shipping costs are at the expense of the buyer and are non-refundable. We recommend using USPS, UPS or FedEX with a tracking number. We are not responsible for packages that are lost in-transit while being returned.

  • All items will be inspected and processed within 2-5 business days of being returned. You will receive an email with your issued store credit.

Items Not Eligible For Return 

  • Final Sale items or Clearance items

  • Custom or personalized items

  • Items that have been used, opened or damaged 

  • Promotional items for retail value

  • Gift Cards

  • Digital Products

  • Parties 

  • Subscription Box or Mystery Bags 

  • Stickers 

Defective or Damaged merchandise

Our merchandise is inspected before it leaves our warehouse, however we know we may not catch all defects/damages. Please let us know if you receive an item that is damaged or defective and we will be sure to take care of that for you.

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  • All claims must be submitted 2 DAYS from the day you receive your package.

  • Please email us at info@cannabossdesigns.com with your order number and photos of the damages to help us expedite the replacement process. 

 Cancellation Request 

  • If you would like to cancel your order, please email us ASAP at info@cannabossdesigns.com with your order number.

  • Once an order has been processed, it can no longer be cancelled. 

  • All cancelled orders are subject to a $5 Processing Fee! Unfortunately, we aren't refunded processing fees from the original transaction or for the refund. 

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